Enjoy Free Delivery for ALL purchases of $50 and above. *received within 3 working days

Returns & Exchanges

Returns & Exchange Policy

Please read and understand our store's returns and exchange policy before any purchase. All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this. 

1 - RETURN POLICY

Our return policy covers all regular priced items and is valid for 7 days from date of purchase or from the date of receipt. Returns are only accepted for defected items or items grossly misrepresented in product listings. To be eligible for a return, your item must be unused and in its original condition, with original tags and/or packaging intact. 

We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period. Several types of goods are excluded from our return policy due to hygiene reasons.

If you meet the above criteria and would like to apply for a return, please contact us at enquiry@suhaim.com.sg. We will provide the return address to you. Return postage costs is to be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

2 - EXCHANGE POLICY

By default, you will be provided with an exchange for the returned product. In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a refund on the purchase (if refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.

On a case-by-case basis, we may favorably consider your request to exchange an item for a different size or item. This is solely upon the discretion of our store and is by no means an obligation on our part. If an exchange is accepted, please note that a postage and handling fee per item will be charged to cover the postage and administrative aspects of the return. 

SECTION 3 - REFUND POLICY

A refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock. Shipping costs are non-refundable. If you refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 business days. And We are unable to process any partial refund.