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Delivery (Terms & Conditions)
We aim to keep shipping as cheap and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
DELIVERY TIMING (SINGAPORE)
Delivery estimate within 3 working days
Home Decor products are Pre-Order, estimated within 2 weeks
DELIVERY FEE
Delivery Fee will be calculated upon checkout.
And you may choose from the selection provided to you.
DO YOU OFFER FREE DELIVERY (SINGAPORE) ?
Yes, for orders above SGD 50, delivery fee is waived
*$10 will be charge for Home Decor / Lactation Brownies*
DO YOU OFFER SELF-COLLECTION SERVICES?
Sorry, we do not offer Self-Collection.
WHERE IS MY PARCEL? TRACKING YOUR ORDER
We deliver via outsourced and other courier service.
Tracking number will be email once the order is scheduled for delivery.
WILL I HAVE TO SIGN FOR MY PACKAGE?
Yes. There will be a proof of delivery document for you, or the authorised/intended recipient to sign upon the delivery of the parcel.
*For some courier service, signing of package will not be available.
WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?
You will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
*Orders, might be left outside your home and updates will be given.
WHAT IS THE DELIVERY TIME?
It would usually take place between 12pm-10pm , Mondays to Friday.
Tracking Number will be provided once the delivery is scheduled.
MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?
Normally, you should receive your item within 3 depending if we have the item at our warehouse. In the event like this, send us an email at enquiry@suhaim.com.sg or give us a call at +65 6744 9935 with the Order ID so that we can check your delivery status.
HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?
If you’ve just finished placing your order, please call us and we’ll try to modify your order.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. You may choose the country and include in the shipping address. Shipping rates will be calculated at checkout.
For further enquiries, you may simply email to us at enquiry@suhaim.com.sg
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