24/7 Technical Support

For Tap Genius and Stylus System product users

 

Warranty Question 

Question:

How do I register my warranty?

Answer:

Tap Genius>> Warranty could be activated through online at our official website, mytapgenius.com.sg. 

Stylus System>> There will be warranty card provided in the package. Do post back to us for your warranty. 

Question:

Is there warranty available?

Answer:

Yes the items are covered with 1 year warranty.

Question:

What happens if my Smart Pen is faulty after 1 year? What will be the charges to repair?

Answer:

If your system is faulty after a year, you can still approach us for repair and trade in.

Do bring or send the System to our office and our technician will assess the damage. We will advice on the next best course of action for you.

Battery Question

Question:

How do I know if the system needs charging?

Answer:

Tap Genius>> You may check the battery % by pressing the ON/OFF button once while the smart pen is switch on. 

Stylus System>> The Smart Pen will be automatically OFF while using.

Question:

What will happen when I leave the System switched on for some time?

Answer:

After about 10 minutes of non-usage, it will automatically off to save battery power.

Question:

Is the System battery operated or rechargeable?

Answer:

It has a built in rechargeable battery. Every full charge can last for a maximum of 6 hours of continuous play.

Question:

How long we need to charge the System?

Answer:

Averagely 1-2 hours.

Usage Question

Question:

Why there is no sound when I tap on the inside of the book?

Answer:

Tap Genius>> The software of the book is not inside the smart pen. You may give us a call or email to us in order for us to help you in the installing of the software.

Stylus System>> To activate the book, you have to tap at the logo on the cover of the book. This is the same for all books and poster. TAP Logo and activate the book!

Question:

How do i switch on the pen?

Answer:

Press the first most top button

Question:

What is the second button for?

Answer:

Tap Genius>> The volume buttons to increase and decrease.

Stylus System>> Switching books manually. Alternatively you can also simply tap on the cover pages of the books or the logos to read that particular book

Question:

What is the third button for?

Answer:

Tap Genius>> To toggle left and right while you are in a different mode of the pen, for example MP3 mode.

Stylus System>> Pause and play

Question:

How do i turn up or lower the volume?

Answer:

Tap Genius>> Press the Button after the ON/OFF button for the volume UP and DOWN.

Stylus System>> Press the volume buttton on the right side of the pen

Question:

How do i connect it to a headphone or speaker?

Answer:

Insert your headphone/speaker wire into the earpiece jack

Question:

How do i record my voice?

Answer:

Tap Genius>> Press and hold the recording button on the right side of the pen. To replay your recording, press the last button until the recording mode. To delete recording, do plug the USB Cable to Smart Pen and to the computer and delete the unwanted recording.  

Stylus System>>To record, press and hold the pause and play button (last button) and the pen will say "Start Recording". Now your recording has started. To replay your recording, press and hold the pause and play button (last button) and it will play your last recording and the previous recording. To delete recording, do plug the USB Cable to Smart Pen and to the computer and delete the unwanted recording.

Memory Space Question

Question:

Can I put in more MP3 songs in the System?

Answer:

Yes you can. Connect your System to your computer using the USB cable provided and place your MP3 in the MP3 folder.

Question:

How many books software can be installed at any one time in System?

Answer:

Approximately about 30-40 books. Total memory space is 4GB

Question:

What is the size of the memory space in System?

Answer:

The System memory space is 4GB.

 

Need Further Clarification? Feel free to contact us!

 

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