We aim to keep shipping as cheap and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
DELIVERY TIMING (SINGAPORE)
Delivery estimate of 1-3 working days
Delivery Fee will be SGD 7 per address
DO YOU OFFER FREE DELIVERY (SINGAPORE) ?
Yes, for orders above SGD 100, delivery fee is waived
DO YOU OFFER SELF-COLLECTION SERVICES?
Yes! You can come by our Swingstore to collect at 20 Joo Chiat Road #02-07 Singapore 427357 (abv Hjh Maimunah Rest). Opening hours is Monday-Sunday, 10am-6pm. You can give us a call before coming at 67449935.
WHERE IS MY PARCEL? TRACKING YOUR ORDER
We deliver via 3 methods, in house delivery riders, SmartPac and via Ta-Q bin courier service. If you have been given a Ta-Q bin tracking number you can track it via this link >>> http://sg.ta-q-bin.com/service/taqbin/
WILL I HAVE TO SIGN FOR MY PACKAGE?
Yes. There will be a proof of delivery document for you, or the authorised/intended recipient to sign upon the delivery of the parcel.
WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?
You will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
WHAT IS THE DELIVERY TIME?
It would usually take place between 12pm-10pm , Mondays to Sundays.
MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?
Normally, you should receive your item within 1-3 depending if we have the item at our warehouse. In the event like this, send us an email at email@example.com or give us a call at +65 6744 9935 with the Order ID so that we can check your delivery status.
HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?
If you’ve just finished placing your order, please call us and we’ll try to modify your order.
DO YOU SHIP INTERNATIONALLY?
Yes, however you would need to enquire with us via email at firstname.lastname@example.org as we do not offer the service via our swingstore website. We would need to know your order items, your address and zipcode. We would then notify you of the international shipping rates (approx between 15usd-30usd).